Warranty

Products sold by Smoke Alarms Online may include a manufacturer’s warranty. Warranty periods and conditions vary by brand and model, so please refer to the product packaging and manufacturer documentation for the warranty that applies to your alarm or accessory.

If you believe a product is faulty, please contact us at with your order number, product model and a description of the issue. We will help assess the problem and explain the appropriate next steps.

Your rights under Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement or refund if a product does not meet those guarantees. These rights apply in addition to any manufacturer’s warranty.

Please do not dispose of or return a product before contacting us, as troubleshooting or return instructions may be required.